All items sold are not returnable, refundable nor exchangeable. However, in the event that wrong goods are received, damaged or broken kindly contact us at firstname.lastname@example.org, within 5 working days of receiving your items. We will reply your email within 2 working days upon receive of your email.
The following conditions apply:
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. BB Quilt will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 5 working days after the confirmation.
Please return your purchase to the following address:
BB Quilt - Anna
49, Persiaran Murni, Taman Desa Murni,
13800 Sg. Dua, Butterworth, Penang, Malaysia.
Please contact us at email@example.com or WhatsApp 60124743424 if you have any questions or doubts.